Driver Education FAQ
What's your most popular driving course for teenagers and why?
Easily, Full Package with Online Course is our most popular package. This course includes 15 Hours of Online Driver Training that can be finished at the student's own pace. It also comes with 10 Hours of Behind-the-Wheel Driving Instruction with one of our certified instructors. Upon successfully completing this course the student will receive their Insurance Reduction Certificate.
Can I register for only a few hours?
If you have already had lots of practice driving, our Brush-Up 2-hour and 4-hour packages work well to prepare you for your road test. However, these packages are NOT eligible for the Insurance Reduction Certificate.
Can I see your available driving lessons before I register and pay?
Yes, but you will have to send us an email request stating which month you are interested in and we will email you a list of the openings that we have at that moment. All lessons are first-come-first-serve and subject to availablity.
How do I go about registering for one of your courses?
Click our SERVICES link, scroll down to the course that you would like to enroll in and Click on REGISTER NOW. Fill out the student's enrollment form, make your payment and you're ready to start booking your Behind-the-Wheel Lessons. Please call us at 403-910-0622 if you have any questions.
What is the importance of the Insurance Reduction Certificate?
The Alberta insurance industry may provide a discount to newly licensed drivers who have successfully completed our approved Driver Training program. Newly licensed drivers will be recognized as having the equivalent of three years of driving experience, as long as the driver is rated as collision-free at the time of application and maintains this collision-free status.
How much money will the Insurance Reduction Certificate save me on my auto-insurance?
The amount of savings varies from one insurance company to another. We always recommend that you call your Auto-Insurance provider and ask them how much of a discount you can expect with an Alberta Transportation Notice of Driver Education Course Completion Certificate.
If I am registering myself, do I need to enter my parents details?
Parent or guardian information is only required if the student is under the age of 18.
What forms of payment do you accept?
You can pay online with Visa or Mastercard. We are NOT set up to accept DEBIT. An e-Transfer can be sent to email@example.com
Please contact us at 403-910-0622 to make an appointment for an in-person cash or cheque payment.
My credit card isn't going through. What should I do?
Unfortunately, our online payment system can not accept Debit Cards. If your Credit Card isn't going through, please call or text us at 403-910-0622. e-Transfer payments can be made to firstname.lastname@example.org
What is your refund policy?
Refunds are NOT available once the Online or In-Vehicle lessons have started. Prior to starting In-Vehicle lessons, refunds are available but minus a 5% administration fee.
How will I receive my Online Course?
After registering with us, you will receive an email with the Subject Line: Online Driver Training Course. This email will include a course enrollment coupon and instructions for creating your student account. For best results, ensure you are using Google Chrome on a laptop/desktop.
Why didn't I get my Online Course email?
Depending on your email's filter settings, this email may have been delivered to your spam or junk folder. Please double check. Still can't find it, give us a call at 403-910-0622.
Do I need to complete my Online Course before I begin my driving lessons?
It is recommended but not a necessity. We strongly recommend that you schedule your driving lessons early for the best selection but do book them into the future to allow yourself a chance to complete as much of the Online Course as possible.
How long do I have to complete the Online Course?
Please try to complete your online course before you begin your behind-the-wheel lessons in order to get the most out of this program. You will still be allowed to take your driving lessons if you have not completed the online course, but please do your best. There is a 2 year maximum allowed for course completion from the date of enrollment.
When can I schedule on-road training?
As soon as you've registered and paid for your course, you are able to use our online booking calendar. For the best selection, we recommend booking your in-vehicle lessons sooner rather than later. You can schedule your in-car lessons into the future to allow yourself enough time to get started with your online course (if applicable).
How do I schedule my driving lessons.
You can schedule your driving lessons right on our website. When you login, you will be in the Student Center. Click on Schedule Lessons and you will see our appointment calendar. Find a day and time that works for you, and if it's still available, you will see a Register button that you can click on to book your appointment.
I have completed registration, but I can't book my driving lessons. Why is this?
You must pay in full before you can schedule driving lessons. You can login to your account to check your balance. If you owe a balance, you can make a payment with Visa or Mastercard. IMPORTANT! Our system will not accept DEBIT. An e-Transfer can be sent to email@example.com
How many hours of driving practice do I need before I take my road test?
Every student learns at their own pace but as a general rule we recommend students spend 50 to 60 hours driving in traffic to gain the experience and confidence to safely handle themselves on the road with other drivers before taking the Alberta Road-Test.
How long do I have to complete my driving lessons?
Course components of Driver Training must be completed within 24 months of the student's registration.
Will I have to share my driving lesson with other students?
No, only the student and the driving instructor are allowed in the vehicle during the lesson. Exception: another driving instructor may be present for training or supervision. This happens rarely.
Can I change the date and time of my driving lesson?
Please only do this with more than 24 hours' notice to avoid the late cancellation fee ($50). From your Student Center Schedule click on the Orange X to cancel your lesson. Once you've cancelled it you can rebook another lesson for a different date and time - subject to availability.
Can I change my driving lesson's pick-up or drop-off location?
Please provide us with at least 24 hours' notice.
Student's online pick-up and drop-off locations changes are limited to your registered Primary and Secondary Addresses and our Main Office Location. From your Student Center Account the Pencil Icon/Modify allows you to make changes to your schedule.
Other locations can be used for pick-up and drop-off by calling us at 403-910-0622. **NOTE** Parent/Guardian consent is required for students under 18 years of age.
Please call us at 403-910-0622 for any last minute changes.
Can I be picked up at my high school for my driving lesson?
Yes, we can pick you up at school. Please book your driving lessons online and then call or text us at 403-910-0622. We will override your home pick up address with that of your school. The more notice that you can give us, the better.
Where would I be picked up if I live outside city limits?
We can meet you outside of our main office. We are located above the Sylvan Learning Center. 5126 126 Ave SE. Suite 105, Calgary.
How do the exams work?
The 15-hour Online Course exam takes place once the student has completed all 22 modules. Passing grade is 80%+
The 10-hour Behind-the-Wheel evaluations will be conducted by your instructor throughout your training. Passing grade is 75%+
Upon successful completion of both courses the student will be awarded their Course Completion Certificate.
Do I book my road test through you?
No. The student has to book their Road Test with the Alberta Registry Office of their choosing. The actual Class 5 GDL Road Tests will be conducted by an Alberta Reqistry Examiner.
What do I need to bring for my road test?
- Have a vehicle that is mechanically-sound and in working condition
- Have no outstanding fines or tickets
- Be at least 16 years old
- Bring a parent/guardian or provide written consent from a parent/guardian if you're under 18
- Have a Class 7 learner's licence and at least one year of driving experience
- Be a Canadian citizen, a Canadian permanent resident, hold a valid work or student visa, and/or have an approved refugee claim from the Immigration and Refugee Board of Canada
- Bring valid ID and proof of residence in Alberta
Can I use one of your vehicles for the road test?
If you would like to use one of our vehicles for your road test, please give us as much notice as possible. Call us directly at 403-910-0622 before you book your Alberta Registry Road Test and we will let you know what we have available.