Driver Education FAQ
What is your refund policy?
If you are requesting a refund, there will be a cancellation fee of $150. Refunds on lower-priced packages($120-$350) $50 fee will be applied. Once your course has begun, we can not refund any money.
Can I pay by cash or cheque?
If you would prefer to pay in any offline payment method, you may do this by calling our office and make an appointment to bringing the payment. We also accept electronic transfers call 403-910-0622 to get information.
Do you offer a payment plan?
Currently, we do not provide a payment plan.
My credit card isn't going through. What should I do?
If this situation happens, you can call our customer services at 403-910-0622 to process payment over the phone. Don't worry, this happens to some card providers, and we can process payment manually.
Can I use one of your vehicles for the road test?
Yes. If you would like to use one of our vehicles, please book online, or call us directly.
Do I book my road test through you?
How do the exams work?
Classroom exams are conducted after 15 hours of study. The exam will be multiple-choice, consisting of 30 questions. On-road evaluations will be conducted by your instructor throughout your training. At the beginning of each lesson, your performance will be evaluated, and graded against exam criteria. Your instructor will advise when the best time to take your exam will be. If you require more training, you may book with the driving school before booking your road test.
Do I need to pass any exams in order to receive certification?
Yes. There is a classroom exam and an on-road evaluation needed to receive your certificate. The pass rate for the classroom exam are 80% and higher. The pass rate for on-road evaluation is 75% and higher.
I would like to register for the online package. How is this different from the full package?
Our online classroom is designed for students who don't have time to visit the traditional classroom sessions. Unlike physical classroom training, you are given a lot of time (90 days) to complete. You can study from home, or anywhere with an internet connection.
Can I register my child for only a few hours?
Yes, although this isn't eligible for the certificate.
My child has been learning with me for the last year, and I feel they are a good driver. Do I still need to register for the full package?
If you wish to receive the certificate, then you will need to book the full package. It is a requirement that all new drivers need to be trained by Alberta Transportation certified instructors to receive their certificate.
After registering, how long can I stay a member before starting the course?
If you register for the full package, you will have to show up to the classroom session on the day you have registered (it will be an option you select in the registration process). If you would like to schedule your on-road training for later, this is up to you. However, we do advise you to start within a month of taking the classroom session.
The school I am attending is not listed. Can I still register?
Yes. Please be aware that the pick-up and drop-off location will need to be in SE and SW Calgary. This means we only provide guaranteed pick-up and drop-off services from the south side of Calgary, anywhere from SE and part of SW (South of Glenmore trial).
If I am registering myself, do I need to enter my parents details?
Parent or guardian information is required if you are under the age of 18.
What is the importance of certification?
The certificate earned as part of this course can be shown to your insurance company, and usually, save a significant amount per year on insurance premiums.
After being picked up from home, I would like to be dropped off elsewhere. Can I do that?
Our instructors can only drop you off at the address you have provided to us. If you are under 18, instructors will not drop you off anywhere else. If you insist, they are obligated to call your parent or guardian for permission. Only then will you be dropped off elsewhere (in the South Side of Calgary).
How do I change my drop-off or pick-up location?
You can do this directly from your account. Please allow more than 12 hours before the start of your training. If you are not able to make this deadline, please call the driving school to update your preference manually.
I live out of the city limit. Will the instructor still pick me up and drop me off?
I have completed registration, but I can't book my driving lessons. Why is this?
The most likely reason is that your payment hasn't gone through. You can log into your account to check your balance. If you owe a balance, you are able to complete payment using your credit card. You must pay in full before you can schedule driving lessons.
When can I schedule on-road training?
Once you register and pay in full, you can begin booking your driving lesson sessions.