Frequently Asked Questions
Q & A
Q. If I am registering myself, do I
need to enter my parents details?
A. No. However if you are under the age of 18 you need parent or gardian
Q. After registering, can I book my
A. Absolutely, though you will need to make sure that you have
paid in full before booking any sessions.
Q. I have completed registration,
and received my confirmation
Email, but I can't book my on road
Training. Why is this?
A. The most likely reason is that your payment hasn't gone
through. You can log into your account to check your balance. If
you owe a balance, you are able to complete payment using
your credit card.
Q. I have registered, and am
attempting to pay online, but it
isn't going through. What should I
A. If this situation happens, you can call our customer services at
403-910-0622 to process payment over the phone. Don't worry,
this happens to some card providers, and we can process
Q. On the registration page, there is
a space to enter a middle initial,
however I don't have one. What
do I put?
A. This is not a mandatory field, so you can leave this field blank.
Q. After registering, how long can I
stay a member before starting
A. If you register for the full package, you will have to show up to
the classroom session on the day you have registered (it will be
an option you select in the registration process). If you would
like to schedule your on-road training for later, this is up to you.
However, we do advise to start within a month of taking the
Q. On the registration page, I see
that the school I am attending is
not listed. Can I still register?
A. Yes. Please be aware that the pick-up and drop-off location will
need to be in SE and SW Calgary. This means we only provide
guaranteed pick-up and drop-off services from the south side of
Calgary, anywhere from SE and part of SW (South of Glenmore
Q. On your website, I see you offer a
promotion. I would like to
register at this price, but I cannot
start right away. Can I register
before the promotion ends?
A. Yes. You can register and start at any time you wish, though
please make sure that you complete your purchase before the
Q. I registered when the price you
show on your website was
cheaper, though I didn't complete
purchase. Which price do I pay?
A. The price displayed on the website is always the current price
you pay. If you have not completed purchase, then you will pay
the price displayed online now.
Q. I live out of the city limit, will your
instructor still pick me up and
drop me off?
A. We can not guarantee pick-up and drop-off outside of town,
though we do have a specific location where students and
instructors can meet. This is on the South Campus Hospital or
South Center Mall.
Q. How do I change my drop-off or
A. You can do this directly from your account. Please allow more
than 12 hours before the start of your training. If you are not
able to make this deadline, please call the driving school to
update your preference manually.
Q. After being picked up from home,
I would like to be dropped off
elsewhere. Can I do that?
A. Our instructors can only drop you off at the address you have
provided to us. If you are under 18, instructors will not drop you
off anywhere else. If you insist, they are obligated to call your
parent or guardian for permission. Only then will you be
dropped off elsewhere (in the South Side of Calgary).
Q. I have another question which
isn't listed here. Can I contact you
A. Yes - please give us a call on 403-910-0622
Q. How do I make payment?
A. You can do this directly through our website.
Q. How secure is your website?
A. Our payment gateway is encrypted with the latest standard of
Q. Do you have a 'Payment Plan'
A. Currently we do not provide a payment plan.
Q. Can I pay by cash or cheque?
A. If you would prefer to pay in any offline payment method, you
may do this calling our office and make an appointment to bringing payment.
We also accept E-transfers call 403-910-0622 to get information .
Q. Which is the best package for my
son or daughter?
A. We highly recommend picking the full package, as this includes
in-class and on-road safety which comes complete with
Q. What is the importance of
A. The certificate earned as part of this course can be shown to
your insurance company, and usually save a significant amount per year
on insurance premiums.
Q. My child has been learning with
me for the last year, and I feel
they are a good driver. Do I still
need to register for the full
A. If you wish to receive the certificate, then you will need to book
the full package. It is a requirement that all new drivers need to
be trained by Alberta Transportation certified instructors to
receive their certificate.
Q. Can I register my child for only a
A. Yes, although this isn't eligible for the certificate.
Q. I would like to register for the
online package. How is this
different from the full package?
A. Our online classroom is designed for students who don't have
time to visit the traditional classroom sessions. Unlike physical
classroom training, you are given a lot of time (90 days) to
complete. You can study from home, or anywhere with an
Q. Do I need to pass any exams in
order to receive certification?
A. Yes. There is a classroom exam and an on-road evaluation
needed to receive your certificate.
Pass rates for the classroom exam are 80% and higher. Pass
rates for on-road evaluation is 75% and higher.
Q. How do the exams work?
A. Classroom exams are conducted after 15 hours of study. The
exam will be multiple choice, consisting of 30 questions.
On-road evaluations will be conducted by your instructor
throughout your training. At the beginning of each lesson, your
performance will be evaluated, and graded against exam
criteria. Your instructor will advise when the best time to take
your exam will be. If you require more training, you may book
with the driving school before booking your road test.
Q. Do I book my road test through
A. No. You will need to go to the nearest Alberta registry agent.
The road test will be conducted by Alberta Registries with
Q. Can I use one of your vehicles for
the road test?
A. Yes. If you would like to use one of our vehicles, please
book online, or call us directly.
Q. What is your refund policy?
A. If you are requesting a refund there will be a cancellation fee of $150.
Once your course has begun, we can not refund any money.